Frequently Asked Questions
Who can receive a hamper?
Anyone who feels they are unable to purchase enough food for themselves or their household can access the Choice Hamper Program. No income qualification is required. The Campbell River Food Bank serves people living north of the Oyster River on Vancouver Island.
How often can I receive food?
You can receive a Choice Hamper once every 30 days.
Why does the Food Bank use a points system?
The points system gives you more choice over what goes into your hamper. It helps households choose the foods and essentials they will actually use while also helping us share available food fairly and reduce waste.
Can I choose more than one of the same item?
Usually, yes. You may choose more of an item when quantities allow. Some items may have limits so there is enough available for other households.
Are the dollar values exact?
No. Any dollar values shown on the shopping list are approximate and may change as food prices change.
Is every item always available?
Our selection changes from day to day based on the generous donations and supplies we receive. While a particular item may not always be available, there are usually several other options to choose from. We work hard to ensure there is a variety of food available so you can select items that best meet your household's needs.
What identification do I need?
Please bring identification for yourself and each member of your household. Accepted identification includes BCID, BC Care Card, Status Card, Birth Certificate, Passport or Driver’s Licence. Please bring the actual ID rather than a photo stored on your phone.
Can someone else pick up my hamper?
Yes. If you are unable to come to the Food Bank for your appointment, you may arrange for someone else to pick up your groceries on your behalf. However, you must still call in at your scheduled appointment time to place your order and make your grocery selections.
At the time of your appointment, please provide the name of the person who will be picking up your order. Your designated pickup person must present valid photo ID when they arrive.
Please note that all alternate pickups must be arranged during your appointment call, and groceries must be picked up on the same day. The Food Bank does not provide delivery services. All orders must be collected by you or your approved designate.
What if I don’t have a fixed address?
A permanent address is not required to receive food support. If your living situation is temporary or you don’t currently have a fixed address, please contact us and we’ll help you with the next steps.
What about best before dates?
We do not accept expired canned goods. We follow guidelines from Food Banks Canada and Alberta Health Services regarding food safety.
More information can be found at:
Does the Food Bank provide enough groceries to last my family for a month?
The Food Bank is here to help and support individuals and families during times of need. While we provide a variety of food items to help supplement your household's groceries, the food provided is generally not intended to meet all of your family's food needs for an entire month.
Our goal is to help ease the financial pressure of purchasing groceries and ensure that families have access to nutritious food. Most households will still need to purchase some groceries and other household essentials. We are here to provide assistance, support, and connections to other community resources whenever possible.